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Support Services

To promote academic, personal, and professional success, International Business University (IBU) provides a wide range of student support services. Enrolled students have access to resources such as academic guidance, accessibility accommodations, mental health counseling, and a lively campus community.

Health and Wellness Support

Your health matters. If you are experiencing a medical issue and do not have a family doctor in Canada, IBU’s Student Support Service team will connect you with a local walk-in medical clinic near our Toronto or Ottawa campus. We can also provide referrals for vision care, dental care, pharmacy services, and counselling providers in the neighbourhood.
Initiatives

Walk-In Medical Care & Emergency Hospital Contacts Near Campus

Not sure where to go for non-emergency care? Contact your Student Support Team, and they will direct you to the nearest walk-in clinic. Staff can also help you locate pharmacies, optometrists, and dental clinics near campus.
For medical emergencies, go directly to one of the hospitals near campus:

Toronto Campus (655 Bay Street):

  • Toronto General Hospital
    • 200 Elizabeth Street, Toronto
    • 416-340-4800
  • Women’s College Hospital
    • 76 Grenville Street, Toronto
    • 416-323-6400

Ottawa Campus:

  • The Ottawa Hospital – General Campus
    • 501 Smyth Road, Ottawa
    • 613-737-8899
  • The Ottawa Hospital – Civic Campus
    • 1053 Carling Avenue, Ottawa
    • 613-761-2020

Mental Health Counselling - Free for IBU Students

IBU is committed to making mental health support accessible, stigma-free, and available when you need it. Through two dedicated partnerships, enrolled students receive free, unlimited access to professional counselling services – at no extra cost

GuardMe Student Support Program (Unlimited & Free)

IBU has partnered with GuardMe to offer the GuardMe Student Support Program (GMSSP) to all enrolled students. This program provides real-time access to registered counsellors through the TELUS Health Student Support app. Key features include:

  • Unlimited sessions – no cap on how many times you can connect
  • Available 24/7 via the TELUS Health Student Support mobile app
  • Completely free – covered by IBU as part of your enrolment, with no additional fees added to IBU’s fee structure
  • Confidential support for anxiety, stress, academic pressure, homesickness, and more
Chat with a Counsellor Now Learn About the Program

Counselling and Enrolment Support

Starting university can be overwhelming – new courses, a new city, a new community, and sometimes just a lot happening in life at once. At IBU, you are never alone.

What Your Student Support Officer Can Help With

  • Navigating a personal crisis or difficult life situation
  • Referrals to mental health, wellness, and community resources
  • Understanding your program requirements and academic options
  • Connecting you with the right IBU staff member or service
  • Support for international students adjusting to life in Canada

Contact your Student Support Officer directly through the JIRA ticketing service on the IBU student portal.

Initiatives

Accessibility

Academic Accommodation supports students with diagnosed disabilities through the development of Academic Accommodation Plans that the student can share with faculty and staff. These can include, for example, allocation of longer times for tests or requests for a note taker. Course materials follow AODA standards and are developed and available in digital form in the Learning Management System for easier use with accessibility tools.

Our campus has been designed to accommodate those with physical challenges such as wheelchair access.

IBU is committed to ensuring that you are treated fairly and equitably. 

IBU upholds and affirms the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

Contact AccessAbility Services if you believe you require accommodations to succeed in your studies.

Our Campus

Our campus space is being designed to include large common room areas conducive to group discussions. Extra-curricular activities on campus will include seminars, conferences and workshops, involving faculty and partners from local and international business, as well as non profit and public sector organizations. These activities will be augmented by conferences drawing together scholars, businesspeople, and public policy experts to explore key challenges and emerging priorities in business today.
Campus life is up to you – get involved!

  • Take advantage of the student lounge to meet with your classmates.
  • Volunteer to participate in a university committee and have a direct impact on the governance of IBU and the life of future students.
  • Start a student group for students who have a common interest, and request recognition of the group through Enrolment Services.
  • Participate in – or volunteer for – orientation activities.

Library
The IBU library is digital. Contact your advisor if you need assistance to access the library.

Initiatives

Academic Advising and Support

One of your professors will be assigned to you as your academic advisor. Your academic advisor can give you advice about your courses, program and graduation requirements, counsel you regarding study habits, tutor you as necessary and also provide information regarding future career options. You may meet with your academic advisor as often as necessary.”