About IBU

Toronto, Ontario, Canada
Full Time
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Reports to: VP, Student Recruitment & Strategic Partnerships

Location: Toronto, ON

About IBU

International Business University (IBU) stands as Ontario’s first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario’s only not-for-profit independent University. Our foundation draws inspiration from the world’s most esteemed independent universities, creating a ‘next generation’ model characterized by innovation, agility, and responsiveness. IBU is focused on being a truly student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce.

Position Summary

The Director of Student Recruitment is a strategic and visionary leader responsible for driving the growth, quality, and diversity of student enrollment across all academic programs. This role is pivotal in shaping and executing comprehensive recruitment strategies that align with the institution’s mission, values, and long-term goals. Reporting to the VP, Student Recruitment & Strategic Partnerships, the incumbent will lead a high-performing team of recruitment professionals and collaborate cross-functionally with various departments and external partners to attract and enroll a robust pipeline of qualified students. A data-driven and innovative mindset, coupled with exceptional leadership and relationship management skills, are essential for success in this role.

Key Responsibilities:

• Develop and lead a comprehensive, enterprise-wide student recruitment strategy that aligns with the university’s mission, growth goals, and enrollment targets.
• Provide leadership, mentorship, and performance oversight to Regional Managers and Advisors across domestic and international markets.
• Set measurable recruitment objectives and performance metrics; evaluate regional strategies to ensure consistent execution, alignment, and effectiveness.
• Oversee the development and execution of market-specific outreach strategies, including partnerships with educational institutions, agents, and corporate organizations.
• Develop and implement industry-leading community and business development initiatives that strengthen the university’s presence, partnerships, and reputation in key markets.
• Collaborate with Marketing and Communications to design targeted campaigns that position the university competitively and generate high-quality leads.
• Monitor global and regional trends in higher education, demographics, and student mobility to inform recruitment strategy and identify new opportunities for growth.
• Drive cross-functional collaboration with Admissions, Student Experience, Academic Leadership, and Finance to align recruitment with program offerings, student support services, and financial aid strategies.
• Lead the development of recruitment forecasting models, territory management frameworks, and funnel optimization strategies to improve conversion and yield rates.
• In collaboration with Marketing, design and implement comprehensive engagement frameworks that guide prospective students seamlessly from inquiry to enrollment, leveraging personalized, multi-channel touchpoints to maximize conversion, strengthen relationships, and enhance the student experience.
• Establish and oversee consistent onboarding, training, and development frameworks for all recruitment staff and ensure performance calibration across regions.
• Manage departmental budget, allocating resources effectively to maximize return on recruitment investment across all channels.
• Represent the university at key domestic and international events, conferences, and strategic forums to elevate brand presence and cultivate high-impact relationships.
• Champion equity, diversity, and inclusion by embedding access-oriented practices into all recruitment initiatives and ensuring outreach to underrepresented markets.
• Evaluate the performance of recruitment strategies through regular reporting and data analysis; present insights and recommendations to senior leadership.
• Ensure compliance with institutional policies, international recruitment standards, and regulatory requirements across all markets.
• Other related duties as required.

The successful candidate will have the following essential qualifications:

• Bachelor’s degree in marketing, business, higher education, or a related field (master’s degree preferred).
• Minimum of 10 years of progressive experience in student recruitment, enrollment management, or higher education marketing, including at least 5 years in a senior or director-level leadership role.
• Demonstrated success in designing and leading large-scale, multi-region student recruitment strategies that drive measurable enrollment outcomes.
• Strong leadership and team management skills, including experience with hiring, coaching, and developing high-performing teams.
• Deep understanding of global recruitment markets, student decision-making behaviours, and international education trends.
• Proven ability to navigate government relations, immigration policy, and regulatory frameworks to ensure recruitment strategies remain compliant, competitive, and adaptable to policy changes.
• Exceptional communication, presentation, and interpersonal skills, with the ability to represent the institution to diverse audiences with professionalism and credibility.
• Proficiency in using CRM systems (e.g., Salesforce) and data analytics tools to drive strategy and evaluate performance.
• Proven experience managing budgets, assessing ROI, and making data-informed strategic decisions.
• Experience meeting targets, generating new business and building/maintaining client relationships in existing and new market sectors.
• Experience with managing agent partner networks, B2B partnerships, in-country representatives and developing new third-party student recruitment and institutional partnerships.
• Demonstrated commitment to diversity, equity, and inclusion in recruitment and admissions practices.
• Strong organizational and change management skills, with the ability to drive innovation and continuous improvement in a complex environment.
• Commitment to equity, diversity, and inclusive excellence in recruitment practices.
• Availability to travel nationally and internationally as needed to support recruitment objectives and institutional partnerships.

Application Process

To formally express your interest in this opportunity, please submit your resume and a brief cover letter to careers@ibu.ca. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

We thank all applicants for their interest in this position. Please note that we will only contact individuals who are moving forward in the selection process.

IBU values and embraces diversity, equality and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. As an institution operating on traditional lands of Indigenous Peoples and communities, IBU recognizes its obligation as a member of the Ontario postsecondary system to join the path of reconciliation with Indigenous People. We are an Equal Opportunity Employer. If you require disability-related accommodation to participate in the recruitment process, please contact us at careers@ibu.ca and we will be happy to accommodate your needs under the Ontario Human Rights Code.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Application question(s):

• What is your understanding of global recruitment markets, student decision-making behaviours, and international education trends?
• Can you share a summary of your experience managing budgets and assessing ROI to make data-informed strategic decisions?

Education:

• Master’s Degree (preferred)

Experience:

• student recruitment or higher education marketing: 10 years (required)
• senior or director-level leadership role: 5 years (required)
• managing agent partner networks: 5 years (required)
• B2B sales/partnerships: 5 years (required)
• meeting targets, generating new business : 5 years (required)
• Salesforce: 5 years (preferred)

Willingness to travel:

• 50% (required)

Work Location: In person

Toronto, Ontario, Canada
Full Time
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Reports to: Director of Recruitment

Location: Toronto, ON

About IBU

The International Business University (IBU) is a new and unique teaching-focused university specializing in business education. IBU is a purpose-driven university designed to deliver a set of competency-based, structured programs in a learning environment that links students directly with business and related work settings through involvement in scholarship and research directed at real work issues and challenges. Our faculty have a passion for teaching and mentoring; a curiosity about and willingness to engage in building a new institution; and a natural affinity for collaboration and the practical application of knowledge.

Position Summary

The Admissions Advisor for domestic students will join the Student Recruitment & Strategic Partnerships Team and report to the Director of Recruitment, Admissions & Partnerships. As the primary point of contact for prospective domestic undergraduate and graduate students, the role involves providing information about the university, its programs, and admissions processes. This role is critical to IBU’s student enrolment growth, involving lead management and direct engagement with potential domestic students throughout the recruitment process.

Key Accountabilities/ Duties

• Use excellent sales and customer service skills to promote the Bachelor of Commerce (BCOM) and Master’s of Business Administration (MBA) programs to prospective students via phone, email, and text to secure enrollments.
• Guide prospective students using a consultative process through the admissions process, requirements, options with respect to financial aid, scholarships with the goal of determining if the program is a fit for their educational needs.
• Achieve daily efficiency metrics pertaining to lead follow up policy, daily call volume, new applications, and document collection along with achieving quarterly and yearly assigned enrollment targets.
• Build and manage an active pipeline of leads through personal outreach and generating referrals
• Support and participate in all conversion activities as well as public outreach to prospective students.
• Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system and regularly audit the database to make sure that the student statuses align with their situation and progress.
• Report on the effectiveness of recruitment strategies, implementing improvements as required to ensure their accuracy and relevance to prospective students.
• Implement an email strategy designed to re-engage leads that have fallen to inactive statuses.
• Other related duties as required.

Required Qualifications and Skills:

• An undergraduate degree or equivalent combination of education and experience.
• A minimum of 3-5 years of sales experience in college/university student recruitment or related fields, with proven customer service expertise (phone sales/business development preferred).
• Knowledge of or experience with Ontario’s higher education system and financial aid processes.
• Proficiency in French is considered an asset
• Strong critical thinking, decision-making, and problem-solving abilities.
• Proven goal orientation with demonstrated ability to meet and exceed sales targets.
• Strong communication and interpersonal skills, effectively interacting with parents, students, and university personnel.
• Ability to work evenings and weekends as required by business needs.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with CRM systems is preferred.
• Excellent attention to detail and ability to manage multiple tasks and deadlines.

IBU values and embraces diversity, equity and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful and safe environment for everyone, as an institution operating on traditional lands of Indigenous Peoples and communities, IBU recognizes its obligation as a member of the Ontario postsecondary system to join the path of reconciliation with Indigenous People.

We are an Equal Opportunity Employer. If you require disability-related accommodation to participate in the recruitment process, please contact us and we will be happy to accommodate your needs under the Ontario Human Rights Code.

If you are interested in this opportunity, please submit your resume in PDF format. See our website www.ibu.ca for further information about this new and exciting university.

Applications will be reviewed and considered as they arrive. While we appreciate all applications, we regret that we can only contact those candidates selected for an interview. We thank all applicants for their submissions.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Experience:

• Domestic Recruitment: 2 years (preferred)
• Direct sales: 3 years (preferred)

Language:

• Do you speak French? (required)

Work Location: In person

Job Title: Executive Assistant

Term: Full-time, Indefinite (40 hours/week)

Department: EDVP Office

Reports to: Executive Dean & Vice-President

Location: Toronto, Ontario

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The Executive Assistant (EA) provides high-level, confidential administrative and strategic support to two senior leaders: the Executive Dean and Vice-President (EDVP) and the Registrar of International Business University. Acting as the principal liaison between the EDVP and the Registrar, and diverse internal and external stakeholders, the EA manages critical functions including complex scheduling, academic governance coordination, communications, and executive-level project support. This role demands sound judgment, discretion, superior organizational skills, and a deep understanding of university systems and priorities. The ideal candidate will be highly organized, detail-oriented, and able to handle sensitive information with discretion. This position demands exceptional communication and time management skills to ensure the smooth and efficient operation of the senior leaders’ day-to-day activities.

Key Accountabilities/ Duties:

• Provide comprehensive administrative support to the EDVP and the Registrar, which may include calendar management, travel arrangements, and meeting coordination.
• Prepare and edit documents, presentations, and reports as required for executive meetings.
• Manage executive communications, including emails, phone calls, and correspondence, ensuring timely responses and effective handling of queries.
• Coordinate logistics for executive events, meetings, and conferences, ensuring all details are in place.
• Assist with project management and follow-up on key initiatives, ensuring that deadlines are met, and tasks are completed on time.
• Maintain confidentiality and exercise discretion in all matters.
• May be expected to attend and accurately record minutes for internal and external meetings, ensuring timely distribution to relevant stakeholders.
• Maintain organized and confidential records of meeting minutes, tracking action items and follow-ups as required.
• Provide logistical and administrative support for campus visitors, including coordinating agendas, managing itineraries, and assisting with meeting arrangements.
• Act as a point of contact for guests or visiting delegations, ensuring a welcoming and professional experience while supporting the university’s engagement objectives.
• Foster strong working relationships with internal and external stakeholders, representing the executives in a professional manner.
• Handle special projects as assigned, ensuring that tasks are completed efficiently and effectively.
• Support the leadership team by managing office supplies and ensuring that the workplace environment is organized and conducive to productivity. Responsible for ensuring the smooth operation of the daily activities of the office.
• Proactively address administrative challenges and recommend solutions to improve efficiency.
• Other duties as required.

Required Qualifications and Skills:

• Bachelor’s degree or equivalent experience in Business Administration, Communications, or related field.
• Minimum 5 years of experience supporting multiple C-suite and other senior executive-level management.
• Demonstrated ability to manage multiple priorities effectively and thrive in dynamic, high-pressure environments.
• Exceptional interpersonal and communication skills, with the ability to interact professionally with executives, employees, and external partners.
• Exceptional organizational and time-management skills, with an eye for detail and accuracy.
• Discretion and integrity when handling confidential information at all times.
• Superior ability to remain calm and composed under stress and manage competing demands effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with advanced skills in PowerPoint and Excel.
• Strong problem-solving skills and the ability to think critically especially in high-stakes or time-sensitive situations.
• Experience in project management and handling complex schedules and logistics.
• Proven ability to work independently and collaboratively in an accelerated work environment.
• Highly self-motivated, proactive, and adaptable to changing priorities.

Toronto, Ontario, Canada
Permanent Part-Time
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About IBU

International Business University (IBU) stands as Ontario’s first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023, IBU is Ontario’s only not-for-profit independent University. Our foundation draws inspiration from the world’s most esteemed independent universities, creating a ‘next generation’ model characterized by innovation, agility, and responsiveness. IBU is focused on being a truly student-centric, industry-aligned university, executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development, reflecting emerging technologies, evolving societal needs, and the future demands of the global workforce.

Overview

International Business University (IBU) is seeking a skilled and dedicated Infrastructure and Cybersecurity Specialist to join our IT team. The ideal candidate will have strong experience in infrastructure project management, execution, and providing escalation support. Reporting to the IT Team Lead, Support Service, this role will focus on supporting and enhancing existing systems, infrastructure, and cloud environments, with a commitment to robust security and exceptional user experiences.

As part of the onboarding process, the successful candidate will familiarize themselves with IBU’s current infrastructure projects and support the environment to gain a comprehensive understanding of our systems. This knowledge will enable the Infrastructure Systems Administrator to contribute effectively to the IT team’s goals and the university’s mission. If you are eager to take on a meaningful role in an environment that positively impacts the experiences of students, faculty, and staff, we’d love to connect with you.

Key Responsibilities

• Cybersecurity Oversight: Collaborate with the CIO and IT Director to implement and maintain cybersecurity controls and tools (e.g., anti-malware, endpoint protection, vulnerability assessments, patching processes) aligned with institutional policies and regulatory standards.
• Threat Monitoring and Incident Response: Assist in detecting, analyzing, and responding to cybersecurity incidents, and help coordinate remediation and communication procedures.
• Data Protection: Oversee the backup and restore systems to ensure data integrity and compliance with business continuity (BCP) and disaster recovery (DRP) requirements.
• Microsoft 365 Administration: Manage the suite, including software deployment, licensing, and escalation support.
• Cloud Security: Maintain cloud-based security compliance and protection using extended detection and response (XDR) models.
• Device Management: Configure, test, and validate Group Policy and Intune/Endpoint Manager (MDM) for endpoint management.
• Telephony and Communication Systems: Manage the telephone system (8×8), including Polycom phones, IP desktops, mobile devices, Salesforce calling integrations, and eFax services.
• Video Conferencing: Provide support for Zoom and Teams cloud-based video conferencing systems.
• Network Management: Oversee Cisco Meraki cloud systems, including LAN, WAN, and firewall performance and connectivity.
• Infrastructure Monitoring: Ensure all critical technology assets are properly monitored, providing real-time analytics for SLA compliance.
• Onsite IT Support: Deliver direct IT support for faculty, students, and staff, as assigned by supervisors.

Required Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field preferred.
• 5+ years of demonstrated success in supporting, administering, or managing IT infrastructure systems and controls.
• Experience or training in IT security and cybersecurity principles and practices is strongly preferred.
• Proficiency in telephone systems, video conferencing tools, and IT support processes.
• Strong ability to coach, mentor, and support IT team members for smooth operations.
• Proven capacity to quickly learn and manage unfamiliar systems and processes.
• Track record of efficiently and accurately resolving support inquiries from diverse channels.
• Exceptional verbal, written, and interpersonal communication abilities.

IBU values and embraces diversity, equality and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. As an institution operating on traditional lands of Indigenous Peoples and communities, IBU recognizes its obligation as a member of the Ontario postsecondary system to join the path of reconciliation with Indigenous People. We are an Equal Opportunity Employer. If you require disability-related accommodation to participate in the recruitment process, please contact us at careers@ibu.ca and we will be happy to accommodate your needs under the Ontario Human Rights Code.

If you are interested in this opportunity, please submit to careers@ibu.ca a cover letter and resume in PDF format. See our website www.ibu.ca for further information about this new and exciting university.

We thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward in the process.

Job Types: Part-time, Permanent

Expected hours: 30 per week

Benefits:

• Company events
• Employee assistance program
• Extended health care
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Toronto, ON M5S 2V1: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (required)

Experience:

• managing IT infrastructure systems and controls: 5 years (required)
• IT security and cybersecurity principles and practices : 3 years (required)
• coaching and mentoring IT team: 3 years (preferred)

Work Location: In person

Mexico
Full Time
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We are looking for an experienced Senior Recruitment Manager based in Mexico to lead our student recruitment efforts across the region. This role is focused on the international education sector, specifically recruiting students interested in pursuing higher education in Canada. Reporting to the VP, Student Recruitment & Strategic Partnerships, the candidate will be responsible for building and managing recruitment strategies, expanding our agent network, cultivating relationships with schools and stakeholders, and representing IBU at fairs and events. The goal is to strengthen IBU’s presence in Mexico and Latin America while helping more students access high-quality Canadian education.

Key Responsibilities:

• Develop and implement strategic student recruitment plans in Mexico.
• Build and maintain partnerships with education agents, schools, and government institutions.
• Train and support agents to effectively promote IBU programs.
• Represent IBU at fairs, school visits, and events (local and international).
• Monitor market trends, competitor activities, and provide strategic recommendations.
• Oversee recruitment budgets and ensure resources are used effectively.
• Contribute to enrollment growth and diversity objectives.

The successful candidate will have the following essential qualifications:

• Bachelor’s degree in a relevant field.
• 5+ years of experience in international student recruitment, business development, or education partnerships.
• Proven track record in agent relations (B2B) and international education.
• Strong communication, presentation, and relationship-building skills.
• Experience working with CRM tools (Salesforce preferred) and Microsoft Office.
• Ability to work independently, travel frequently, and manage multiple priorities.
• Fluent in English and Spanish (written and spoken).

Why Join IBU?

• Be part of a new and innovative Canadian university making a global impact.
• Opportunity to shape recruitment strategy in one of IBU’s key markets.
• Dynamic, diverse, and inclusive work environment.

IBU values and embraces diversity, equality and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. As an institution operating on traditional lands of Indigenous Peoples and communities, IBU recognizes its obligation as a member of the Ontario postsecondary system to join the path of reconciliation with Indigenous People. We are an Equal Opportunity Employer. If you require disability-related accommodation to participate in the recruitment process, please contact us at careers@ibu.ca and we will be happy to accommodate your needs under the Ontario Human Rights Code.

If you are interested in this opportunity, please submit to careers@ibu.ca a cover letter and resume in MS Word (docs) or PDF format. See our website www.ibu.ca for further information about this new and exciting university.

Applications will be reviewed and considered as they arrive. While we appreciate all applications, we regret that we can only contact those candidates selected for an interview. We thank all applicants for their submissions.

Job Type: Full-time

Application Question(s):

• IBU is located in Toronto, Ontario, Canada and works in Eastern Standard Time. Are you able to accommodate the time difference, as required?

Experience:

• international student recruitment: 5 years (Required)

Language:

• English fluently (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: Remote

Job Title: IT Support Officer

Term: Full-time, Indefinite (40 hours/week)

Department: IT

Reports to: Director of IT

Location: Toronto, Ontario

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The IT Support Officer will be responsible for the planning and delivery of student, faculty, and employee IT support services, managing support staff and providing high quality customer service. The successful candidate will be responsible for providing services such as installation, consultation, troubleshooting, user assistance and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking IT case; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

Key Responsibilities:

Reporting to the IT Director, the successful candidate will be required to perform the following job duties including but not limited to:

• Design and implement IT service and helpdesk platform based on ITIL frameworks, enable the IT service level agreement to meet our customer and students’ expectations.
• Lead the Tier 1 IT co-op support to provide the end-users service on hardware and software systems.
• Resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.
• Provide guidance and explain policies and procedures to end-users.
• Assist users in obtaining access to systems.
• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.
• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals.

Qualifications:

The successful candidate shall possess the following skills:

• Proficient in the following software
• Microsoft Windows 10 & 11 / MacOS
• Microsoft Office 365
• Salesforce Service Cloud or/and Jira Service Management, Freshworks
• Canvas LMS
• McGraw Hill Connect
• Proficient in the following hardware:
• Lenovo ThinkPad / ThinkCentre / MacBook
• Cisco Meraki
• Video and Audio Devices
• MFP (Multi-functional Printer)
• Projector
• Cabling

The successful candidate shall possess the following qualifications:

• Bachelor’s Degree and/or college diploma in Information Technology or related field.
• Minimum of three (3) years related experience in IT or related field (required).
• Strong communication skills.
• Adept at problem-solving.
• Well-developed decision making, prioritization and problem-solving skills.

Application Packages should contain the following:

• A cover letter
• A current CV

Note: Application materials should be submitted as a single combined PDF file, with a file name that identifies the applicant.

All applications must be submitted electronically to careers@ibu.ca. Applications received by 4:00 pm EST December 20, 2025 will be assured of consideration, though the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca

International Business University values and embraces diversity, equality and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. IBU is dedicated to fostering diversity and inclusivity within our community and is an equal-opportunity employer. We invite and encourage applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons).

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by International Business University throughout the recruitment, selection, and/or assessment process to applicants with disabilities.

Toronto, Ontario, Canada
Full Time
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Reports to: Director, Human Resources

Direct Reports: HR Coordinator, Interns

Location: Toronto, Ontario

The Human Resources Manager will play a critical role in shaping and scaling an agile, inclusive, and high-performing HR function. As both a strategic advisor and hands-on operator, this role supports the full employee lifecycle—from talent acquisition and onboarding to performance management, total rewards, compliance, and culture stewardship. Reporting to the Director of Human Resources, the HR Manager will partner closely with leadership and cross-functional teams to align people practices with business goals, support organizational growth, and foster a positive employee experience. The ideal candidate is a trusted advisor with strong judgment, capable of leading through ambiguity and implementing scalable, future-focused HR solutions. The HR Manager will drive key initiatives, provide guidance to managers and employees, and support the development of junior HR staff, contributing meaningfully to the company’s long-term success.

QUALIFICATIONS, KEY COMPETENCIES & APPLICATION PROCESS:

Qualifications

• Post-secondary education in Human Resources or a related field.
• CHRP or CHRL designation (or in progress) is highly desirable.
• Minimum 5-7 years of progressive HR experience, with at least 3 years in a generalist or business partner capacity.
• Strong knowledge of Canadian employment legislation and HR best practices.
• Demonstrated experience in compensation and total rewards, including salary benchmarking, benefits administration, and performance-based pay programs.
• Proven ability to manage competing priorities while maintaining a high degree of professionalism and confidentiality.
• Demonstrated experience handling complex employee relations, performance management, and policy interpretation.
• Exceptional verbal and written communication skills, with strong judgment and discretion in managing sensitive matters.
• Proficiency in HRIS and ATS, MS Office Suite (e.g., Excel), and modern HR tools and platforms.
• Excellent interpersonal, coaching, and presentation skills, with the ability to engage diverse audiences both in-person and virtually.
• Strong organizational and project management skills with the ability to handle multiple initiatives simultaneously.
• Ability to build effective working relationships and collaborate across internal teams and external partners.

Key Competencies:

• Strategic Agility: Ability to translate business needs into people strategies while maintaining a long-term perspective.
• Executional Excellence: A bias for action, strong organizational skills, and commitment to high-quality delivery.
• Emotional Intelligence: High self-awareness, empathy, and strong communication skills.
• Change Agility: Comfortable navigating ambiguity and adapting HR strategies to match the pace of business growth.
• Cultural Stewardship: Strong alignment to organizational values and a passion for building inclusive, engaging environments.

Application Packages should contain the following:

• A cover letter
• A current CV
• Indigenization, Equity, Diversity and Inclusion (I-EDI) Statement
• Contact information of three referees will be requested of longlisted candidates

Note: Application materials should be submitted as a single combined PDF file, with a file name that identifies the applicant.

Candidates shall address their application to: Human Resources. All applications must be submitted electronically to careers@ibu.ca. Applications received by 4:00 pm EST October 3, 2025 will be assured of consideration, though the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca

The position is open to all qualified applicants, although preference will be given to Canadian citizens, permanent residents of Canada and candidates with an open work permit to work in Canada.

International Business University values and embraces diversity, equality and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. IBU is dedicated to fostering diversity and inclusivity within our community and is an equal-opportunity employer. We invite and encourage applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons).

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by International Business University throughout the recruitment, selection, and/or assessment process to applicants with disabilities.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: In person

Job Title: Senior Recruitment Manager, Vietnam

Term: Full-time, 1-year Contract (44 hours/week)

Department: Student Recruitment

Reports to: Vice President of Student Recruitment & Strategic Partnerships

Location: Ho Chi Minh City, Vietnam

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The Senior Recruitment Manager, Vietnam, will drive International Business University’s student recruitment objectives. This role involves leading strategic recruitment initiatives to bolster IBU’s presence and influence in major and emerging source markets. Reporting to the VP, Student Recruitment & Strategic Partnerships, the incumbent will oversee various aspects of recruitment operations and partnerships aimed at promoting IBU’s mission, increasing student enrollment, and cultivating relationships with diverse stakeholders. The ideal candidate will be a dynamic and results-driven professional with a deep understanding of the higher education environment in the region. They will demonstrate strong leadership, strategic thinking, and exceptional relationship-building skills. A commitment to innovative recruitment strategies and the highest standards of professionalism, integrity, and ethics is essential.

Key Responsibilities:

• Build and implement a strategic framework to enhance student recruitment through an expanded agent network in key international markets.
• Establish and sustain strong partnerships with educational institutions, consultants, government bodies, and other key stakeholders in the region to enhance the visibility and promotion of IBU and its programs.
• Deliver training, mentorship, and continuous support to education agents to ensure a comprehensive understanding of IBU’s academic programs, admission processes, and student services.
• Lead efforts to recruit and enroll qualified students from the regions, including overseeing recruitment events, conducting outreach activities, and implementing targeted marketing campaigns to attract prospective students.
• Perform market research, assess demographic patterns, and monitor competitor strategies to uncover growth opportunities, minimize risks, and support informed strategic planning.
• Oversee the development and management of the regional budget, ensuring resources are allocated effectively to support recruitment efforts, marketing initiatives, events, and other activities in alignment with approved financial guidelines.
• Represent IBU at conferences, fairs, and other events in specified regions, serving as a brand ambassador and advocate for the institution.
• Participate in events outside of the specified regions, such as in Canada, America or elsewhere as required, to support IBU’s enrollment and diversity targets.
• Ensure adherence to regional regulatory requirements, accreditation standards, and legal obligations by collaborating closely with appropriate authorities and legal advisors as needed.
• Monitor key performance indicators, track progress toward goals, and prepare performance reports at specified cadences, highlight achievements, challenges, and recommendations for improvement.
• Lead, as assigned, the onboarding, training, coaching, development and management of recruitment staff.
• Other related duties as required.

Qualifications:

• Bachelor’s Degree in a relevant field.
• A successful track record (5 years or more) managing in the field of international student recruitment, international business development, partnership development, and the negotiation of significant contracts and account management.
• Excellent interpersonal, communication, and presentation skills, with the ability to effectively engage with diverse stakeholders.
• Strong analytical and strategic thinking skills, with the ability to identify and pursue recruitment opportunities in a competitive market.
• Prior experience in direct International Student Recruitment.
• Experience working with B2B Education Agent partnerships.
• Ability to seek creative solutions to multi-faceted problems in a fast-paced environment.
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook) and CRM systems such as Salesforce.
• Ability to work collaboratively in an environment that embraces cultural diversity and acts with ethics, accountability, and integrity.
• Demonstrates sound judgment and respect for the individual in all interactions with others.
• Willingness and flexibility to be available to work days, evenings, and weekends, as necessary.

Note: Application materials should be submitted as a single combined PDF file, with a file name that identifies the applicant.

The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca.

International Business University values and embraces diversity, equality and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. IBU is dedicated to fostering diversity and inclusivity within our community and is an equal-opportunity employer. We invite and encourage applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons).

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by International Business University throughout the recruitment, selection, and/or assessment process to applicants with disabilities.

Job Title: Manager, Information Systems

Term: Full-time, Indefinite (40 hours/week)

Department: IT/IS

Reports to: Chief Information Officer

Location: Toronto, Ontario

Expected Salary Range: $85,000.00 – $110,000.00 annually

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The Manager, Information Systems plays a strategic and hands-on leadership role in overseeing the institution’s core enterprise applications, including Salesforce CRM, and related business platforms. This role is responsible for the administration, configuration, integration, and continuous improvement of enterprise systems to support academic operations, student experience, and institutional effectiveness.

Working closely with academic and administrative stakeholders, the Manager, Information Systems aligns technology solutions with institutional priorities, strengthens data integration through APIs and iPaaS platforms, and drives workflow automation and digital transformation initiatives. The role leads a small team of business systems professionals, providing direction, mentorship, and fostering a collaborative, high-performance culture. Key outcomes include system optimization, strong user adoption, data quality, and scalable, sustainable digital solutions across departments.

If you are eager to take on a meaningful role in an environment that positively impacts the experiences of students, faculty, and staff, we’d love to connect with you.

Key Responsibilities:

Reporting to the Chief Information Officer, the successful candidate will be required to perform the following job duties including but not limited to:

Enterprise Systems Management

• Lead the administration, configuration, enhancement, and integration of Salesforce CRM, Rio Education SIS, and other enterprise business applications.
• Partner with academic and administrative units to understand requirements and translate business needs into effective system solutions.
• Oversee the planning, development, testing, and deployment of system enhancements and new capabilities.
• Ensure high levels of system usability, reliability, and adoption through effective change management and user enablement.

Integrations, Data, and Automation

• Design, develop, and manage system integrations using APIs, middleware, and iPaaS solutions.
• Ensure accurate, secure, and timely data flow across enterprise platforms.
• Identify and implement opportunities for business process optimization and automation in collaboration with functional teams.
• Leverage Microsoft Power Platform (Power Automate, Power Apps, Power BI) and other low-code/no-code tools to improve operational efficiency and productivity.
• Work with vendors and internal teams to implement integration and data management best practices.

IT Strategy, Planning, and Delivery

• Contribute to IT strategy, standards, policies, and best practices related to enterprise systems and applications.
• Manage application-related IT projects, ensuring delivery on time, within scope, and within budget.
• Coordinate with infrastructure, security, and service desk teams to ensure stable, secure, and well-supported systems.
• Manage relationships with external vendors and service providers to ensure quality delivery and value for money.

Security, Compliance, and Reliability

• Ensure enterprise applications comply with data protection, privacy, and security requirements.
• Coordinate application-level security controls, access management, and audit readiness.
• Support disaster recovery, backup, and business continuity planning for enterprise systems.
• Maintain clear and up-to-date documentation of systems, integrations, configurations, and operational procedures.
• Monitor system performance and lead continuous improvement, including upgrades, patching, and issue resolution.

Team Leadership

• Lead and mentor the business systems and applications team (developers, analysts, administrators), fostering accountability and collaboration.
• Support professional development, performance management, and knowledge sharing within the team.
• Promote a service-oriented, solution-focused culture aligned with institutional values.

Qualifications:

The successful candidate shall possess the following skills and qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline.
• Minimum seven (7) years of experience in enterprise systems or application management, with at least two (2) years in a leadership or supervisory role.
• Strong hands-on experience with Salesforce administration, development, and integrations.
• Solid knowledge of API management, iPaaS platforms, and enterprise system integrations.
• Proficiency with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Experience with SharePoint Online, intranet platforms, and enterprise collaboration tools.
• Demonstrated project management skills, with the ability to manage multiple priorities and stakeholders.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and interpersonal skills, with the ability to work effectively across academic and administrative teams.
• Experience managing vendor relationships and application-related budgets.

Preferred Qualifications and Certifications

• Salesforce certifications (Administrator, Platform App Builder, or related).
• Microsoft Power Platform certifications.
• ITIL, PMP, Agile, or similar project/service management certification.

Additional Information
This posting is for a current, existing vacancy at our organization.

Note: Application materials should be submitted as a single combined PDF file, with a file name that identifies the applicant.

See our website [www.ibu.ca](http://www.ibu.ca) for further information about this new and exciting university.

We thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward in the process.

To support the overall well-being and success of our employees, the organization provides a comprehensive total rewards package which includes:

• 100% employer paid extended Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Life, AD&D, and Long-Term Disability Insurance
• Competitive paid time off, starting at 3 weeks
• Tuition reimbursement
• Access to preferred corporate membership rates with GoodLife Fitness
• Engaging employee appreciation and community-building events throughout the year

This position is based in a hybrid work arrangement, with employees working on-site four (4) days per week and the option to work remotely one (1) day per week, based on business needs. Employees will be required to come on-site as needed and are expected to reside in Ontario and within a reasonable commuting distance of the office.

All applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process, artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

Vega/IBU values and embraces Diversity, Equality, Inclusion, and Accessibility as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. We are dedicated to fostering diversity and inclusivity within our community and are an equal-opportunity employer. We invite and encourage applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons). If you require an accommodation during the recruitment process, please contact Human Resources at humanresources@ibu.ca.

Job Title: Senior Recruitment Manager, South Asia

Term: Full-time, 1-year Contract

Department: Student Recruitment

Reports to: Vice President of Student Recruitment & Strategic Partnerships

Location: Hyderabad, India

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The Senior Recruitment Manager, South Asia, will drive International Business University’s student recruitment objectives. This role involves leading strategic recruitment initiatives to bolster IBU’s presence and influence in major and emerging source markets. Reporting to the VP, Student Recruitment & Strategic Partnerships, the incumbent will oversee various aspects of recruitment operations and partnerships aimed at promoting IBU’s mission, increasing student enrollment, and cultivating relationships with diverse stakeholders. The ideal candidate will be a dynamic and results-driven professional with a deep understanding of the higher education environment in the region. They will demonstrate strong leadership, strategic thinking, and exceptional relationship-building skills. A commitment to innovative recruitment strategies and the highest standards of professionalism, integrity, and ethics is essential.

Key Responsibilities:

• Build and implement a strategic framework to enhance student recruitment through an expanded agent network in key international markets.
• Establish and sustain strong partnerships with educational institutions, consultants, government bodies, and other key stakeholders in the region to enhance the visibility and promotion of IBU and its programs.
• Deliver training, mentorship, and continuous support to education agents to ensure a comprehensive understanding of IBU’s academic programs, admission processes, and student services.
• Lead efforts to recruit and enroll qualified students from the regions, including overseeing recruitment events, conducting outreach activities, and implementing targeted marketing campaigns to attract prospective students.
• Perform market research, assess demographic patterns, and monitor competitor strategies to uncover growth opportunities, minimize risks, and support informed strategic planning.
• Oversee the development and management of the regional budget, ensuring resources are allocated effectively to support recruitment efforts, marketing initiatives, events, and other activities in alignment with approved financial guidelines.
• Represent IBU at conferences, fairs, and other events in specified regions, serving as a brand ambassador and advocate for the institution.
• Participate in events outside of the specified regions, such as in Canada, America or elsewhere as required, to support IBU’s enrollment and diversity targets.
• Ensure adherence to regional regulatory requirements, accreditation standards, and legal obligations by collaborating closely with appropriate authorities and legal advisors as needed.
• Monitor key performance indicators, track progress toward goals, and prepare performance reports at specified cadences, highlight achievements, challenges, and recommendations for improvement.
• Lead, as assigned, the onboarding, training, coaching, development and management of recruitment staff.
• Other related duties as required.

Qualifications:

• Bachelor’s Degree in a relevant field.
• A successful track record (5 years or more) managing in the field of international student recruitment, international business development, partnership development, and the negotiation of significant contracts and account management.
• Excellent interpersonal, communication, and presentation skills, with the ability to effectively engage with diverse stakeholders.
• Strong analytical and strategic thinking skills, with the ability to identify and pursue recruitment opportunities in a competitive market.
• Prior experience in direct International Student Recruitment.
• Experience working with B2B Education Agent partnerships.
• Ability to seek creative solutions to multi-faceted problems in a fast-paced environment.
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook) and CRM systems such as Salesforce.
• Ability to work collaboratively in an environment that embraces cultural diversity and acts with ethics, accountability, and integrity.
• Demonstrates sound judgment and respect for the individual in all interactions with others.
• Willingness and flexibility to be available to work days, evenings, and weekends, as necessary.

Note: Application materials should be submitted as a single combined PDF file, with a file name that identifies the applicant.

The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca.

Additional Information

This posting is for a current, existing vacancy at our organization.

At IBU, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process, artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

IBU values and embraces Diversity, Equality, Inclusion, and Accessibility as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful, and safe environment for everyone. IBU is dedicated to fostering diversity and inclusivity within our community and is an equal-opportunity employer. We invite and encourage applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons). If you require an accommodation during the recruitment process, please contact Human Resources at humanresources@ibu.ca.